Order Cancellation Rights
You are entitled to cancel your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an order is 14 days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, You must inform us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions of Refunds
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 14 days
The Goods are in the original packaging
The following Goods cannot be returned:
The supply of Goods made to your specifications or clearly personalised.
The supply of Goods are not in the same condition as when they were brought.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:
Studio 53, Barleylands craft village, Barleylands Road, Billericay, CM11 2UD
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.